MyACCESS Florida: Same Name, New Portal

Modernized MyACCESS System

The MyAccess Florida system had undergone a significant transformation, launched a modernized version of the old ACCESS system on December 5, 2023.

This new platform, MyACCESS, is designed to enhance the experience of Floridians accessing vital government assistance programs such as SNAP (food assistance), TANF (cash assistance), and Medicaid (healthcare coverage assistance).

The primary goal of this modernization is to provide a user-friendly platform that focuses on supporting families and individuals in need, aiding them in their journey toward self-sufficiency.

MyAccessFlorida New Portal

Key Features of the New MyACCESS Platform

  1. Streamlined Application Process:
    • User-Friendly Application: The portal uses updated technology to make the application process more accessible, reducing barriers and enabling recipients to access government assistance online.
    • Common Point: It provides a single access point for individuals, households, and registered Community Partners to screen, apply for, and renew a wide range of government assistance.
  2. Seamless Information Sharing:
    • Online Notices: Customers can opt to “Go Paperless” by enrolling in electronic notifications, and receiving alerts via personal email for case notices.
    • Reporting Changes or Renewals: Recipients can update case or client information or submit renewals for their government assistance through their MyACCESS account.
  3. Enhanced Customer Experience:
    • One Account: Allows recipients to manage their government assistance through one account with 24/7 access.
    • Convenient Log-in: Existing recipients with an ACCESS account can easily set up a new MyACCESS account.
    • Real-Time Case Status: Recipients can view their case status by logging into their MyACCESS account.
    • Password Recovery: A “Forgot Your Password” link is available for easy password recovery.

Transition to MyACCESS

For current recipients of government assistance, the transition to MyACCESS requires setting up a new account on the modernized platform.

However, the process is straightforward, and once the new account is created, users can link their existing government assistance cases to it. This ensures a seamless transition, maintaining continuity in the receipt of benefits.

Impact on Current Recipients

It’s important to note that the actual benefits provided by the Department of Children and Families are not altered by this system change. The modernization affects the management and access of these services, aiming to improve efficiency and user experience.

Services Offered

The MyACCESS portal is particularly beneficial for:

  • Individuals and families in need of purchasing nutritious foods through the Supplemental Nutrition Assistance Program (SNAP).
  • Those requiring medical assistance via the Medicaid Program.
  • Families and pregnant women in their third trimester seeking financial assistance through the Temporary Assistance for Needy Families (TANF) program.

Accessibility and Usage

MyACCESS is accessible via an internet-enabled computer or mobile device, through assistance from a registered community partner, or by visiting a local Family Resource Center. It is intended for:

  • Eligible individuals applying for government assistance.
  • Recipients with an existing ACCESS account.
  • Current recipients want to link their existing cases to their MyACCESS account.
  • Service providers aiming to become registered community partners.

Additional Resources

For further assistance, individuals can contact the Florida Customer Call Center at 1.850.300.4323 or visit the MyACCESS website at

Frequently Asked Questions

Why transition to a new government assistance portal?

The transition to the new MyACCESS portal is part of an effort to modernize and enhance the user experience for Floridians accessing government assistance. It aims to simplify the process, improve accessibility, and ensure a more efficient and secure way to manage assistance programs.

When is the change happening?

The transition to the new MyACCESS portal has already occurred and officially launched on 5 Dec. 2023, and it is currently available for use.

Will my current benefits change with the new MyACCESS system?

No, your current assistance won’t change. The new portal is designed to manage your benefits more efficiently, not to alter them.

Can I still use the same login credentials from the old ACCESS system for MyACCESS?

Yes, you will need to create a new account for this updated system. However, once your new account is set up, you will have the ability to link your existing government assistance cases to this account.

How secure is the MyACCESS system?

MyACCESS employs advanced security measures to protect your personal information, adhering to high standards of data privacy and security.

Is New MyACCESS Portal mobile-friendly?

Yes, MyACCESS is optimized for mobile devices, allowing users to access and manage their accounts from anywhere.

How do I link my existing government assistance cases to my new MyACCESS account?

After creating your new MyACCESS account, there will be an option to link your existing cases. Follow the instructions provided on the platform.

What if I encounter issues while using MyACCESS?

If you face any difficulties, you can contact the Florida Customer Call Center at 1.850.300.4323 for assistance.

What happens if I upload the wrong document on MyACCESS?

You can delete or replace the incorrectly uploaded document. Check the specific instructions within the MyACCESS portal for guidance.

I don’t have an email address. Is it necessary for MyACCESS?

An email address is typically required for online government services. You can create a free email account through providers like Gmail, Yahoo, or Outlook.

What will happen if I visit the old site by mistake?

If you access the old site, you’ll likely be redirected to the new MyACCESS portal or provided with instructions to access the updated system.

What is two-step verification, and how does it work?

Two-step verification, or multi-factor authentication, adds an extra layer of security by requiring two forms of identification to access your account.

Can I use my old MyACCESS username for the new system?

You will likely need to set up a new account with new credentials for the updated MyACCESS system.

Is it mandatory to use multi-factor authentication on MyACCESS?

The requirement for multi-factor authentication in MyACCESS is not specified, but it’s commonly used for enhanced security.

Do I need to familiarize myself with a new system for MyACCESS?

Yes, MyACCESS has a new interface and features. However, it’s designed for ease of use, and resources are available to help you learn the system.

What is the limit on sign-in attempts before my MyACCESS account locks?

The specific number of allowed sign-in attempts before an account lock is not detailed but is typically implemented for security reasons.

8 thoughts on “MyACCESS Florida: Same Name, New Portal”

  1. This is my second attempt at logging in. Keeps sending me new code numbers, but bumps me off the page so I have to start over. I now have at least 8 code numbers and still cannot get on. Of course, tried the virtual assistant, obviously it doesn’t understand English smh, really frustrating, I have called, they are not open at this time, observance of the holiday it’s Friday the 29th of December. Last time I called, the site online was having issues. Oh well, I guess I will try again next year!!

  2. I find it very hard to get into my account. It’s very difficult. The other one was much easier. I still haven’t been able to get into my account. I’ve been trying for a couple of days.

  3. This website and the agents at the customer service agents are ABSOLUTELY no help. This is set up for failure to receive the medicare help you quality for. I was released from Florida corrections and told to go t DES department because I qualify for Florida Medicaid. That application was completed on 1/19/24. I received an EBT card a few days ago, but no medicaid card. I have physical and mental issues I need to get help for but no medicaid card was received. Please let me know how I can get the help I was told that I should get immediately after my release!!! Thank you

  4. I’ve been trying to get on my access portal website but it keeps saying its down for maintenance. Does anyone know how long it’ll be down for? I’ve got some notices on there regarding my food stamp eligibility, and I need to read what they have determined. Thank you in advance for any help.!

  5. You send me letters to read and they don’t come up.
    I have tried and tried and tried for two years to speak to someone.
    I sent a message or letter several times.
    A phone call came yesterday and I couldn’t get to my CELL phone.
    You have no idea how much stress this has caused me to the point of tears.
    I’m not even sure you will see this message.
    I followed all The directions and still I can’t read any letters.
    The best time to call is in the morning.


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